AFTER HOURS AGENT

MeetNora.

Calm · Dependable · Always On

Your guests are awake at 2am. She is too.

Nora handles all guest communication between 11pm and 7am — instantly, every

time. Late check-ins, noise complaints, maintenance requests, and common

questions. Every interaction is logged so the morning team sees exactly what

happened overnight.

What Nora does

  • Responds instantly via SMS or voice

A guest texts or calls at midnight — Nora answers immediately. No wait time, no voicemail, no 'we will get back to you in the morning.'

  • Handles maintenance requests

Heater not working. Water pressure is low. Nora logs the issue, acknowledges the guest, and escalates if urgent. The morning team walks in knowing exactly what is waiting.

  • Manages late check-ins.

  • Escalates real emergencies

  • Logs every overnight interaction

  • Catches complaints before checkout

Your phone is ringing at 2am.

Nobody's there.

Nora is.

The difference Nora Makes

WITHOUT NORA

  • Guest has a problem at 1am

  • Nobody answers

  • Guest waits until morning, frusterated

  • Leaves before anyone can resolve it

  • One-star review posted before breakfast

WITH NORA

  • Guest texts at 1am

  • Nora responds within seconds

  • Issue logged and resolved or escalated

  • Guest feels handled and heard

  • Morning team walks in with a clean report

Nora's salary

Nora Lite

After-hours SMS response only

SMS response 11pm to 7am.

 

Common question handling

 

Maintenance request logging

 

Emergency escalation

 

Automated Morning report

 
$397
/ month

Nora Standard

SMS and Voice, full knowledge base

SMS and voice response 11pm to 7am,

 

Full property knowledge base

 

Late check-in management 

 

Emergency escalation with call chain

 

Automated morning report

 
$897
/ month
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